Privacy Policy
1) Introduction
We are committed to protecting your privacy online.
We comply fully with all applicable Data Protection and consumer legislation and appreciate you do not want the personal information you provide to us distributed indiscriminately.
In this policy “our”, “we” and “us” refers to Espokes.
This privacy policy explains how we collect information about you, what we do with it and what controls you have.
2) Who are we?
Our website address is https://www.espokes.co.uk which is owned by Espokes and the data controller is Laura Jones. The data controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the “Act”).
3) When do we collect your data:
When you create an account on www.espokes.co.uk or visit our physical store.
By default, WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However, some plugins may collect personal data.
Comments
When you leave a comment on our website we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
We keep submissions via contact forms for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.
When you visit our stand at an event
When you engage with our social media accounts
When you sign up to receive our newsletter
When you make a complaint
When you enter competitions
When you review our products or services
When you give third party permission to share information they hold about you with us
When you apply to pay via our finance suppliers, or PayPal Credit
When you visit our store, you may be viewed on CCTV which is used for security.
4) Personal data we may collect about you
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as;
Full name
Billing & Delivery Address
Date of Birth
Email address
Telephone and mobile phone number
Payment card information
Order history
Information on how you came to our us if through a 3rd party
Social media name
Channel username
Cookie information from your Computer
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
5) How we will use the information you provide for us.
We will only use the information we hold about you in accordance with the General Data Protection Regulations.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
If your order is to be delivered to you, we will share your name, address and contact details with our courier companies.
To assist in the processing of your order It may be necessary to provide your information to external companies (e.g our suppliers) to allow them to assist us in processing your order e.g by providing these services for us. The companies concerned are not permitted to use the information supplied by us for any other purpose.
If you pay for your order via finance, we will be given details of your application by our finance provider.
When you visit our website we may process “usage data” This may include your IP address, geographical location, browser type, referral source, length of visit, page views and navigational paths as well as the frequency of use. This data will be collected via Google Analytics.
The legal basis for processing this data is our legitimate interests, namely monitoring and improving our website and service offering.
Your details may be used to contact you regarding surveys and feedback which help improve our service to you.
If you sign up for our newsletter, we may use your e-mail address to send you information about our products and services. At any stage, you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by emailing us info@espokes.co.uk
We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage, you have the right to ask us to stop using your personal data for direct marketing purposes by emailing us info@espokes.co.
Your details will be used to send you communication required by law, for example, updates to our privacy policy or important warranty and recall information relating to the products we have sold to you previously.
6) We may disclose your personal data:
• to other companies within our group
• if we sell our business to a third party
• to our agents and service providers (e.g. providers of web hosting or maintenance services)
• to Credit Referencing Agencies We may request information about you from third parties such as credit reference agencies. We will add this information to the information we currently hold about you to enable us to make decisions about your creditworthiness and/or to detect or prevent money laundering and fraud.
Where we make such a request we will inform you of this intention and explain whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file.
• in any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the website or the rights, property or personal safety of any person.
We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
Visitor comments may be checked through an automated spam detection service.
7) How we protect your information:
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
We will use technical and organisational measures to safeguard your personal data, for example:
• we store your personal data on secure servers
• payment details are encrypted using SSL technology
• Our website is secured by “https” technology
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
8) How long we keep your information:
We will never keep your information longer than is necessary. Order details will be kept in secure servers indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should a warranty or recall issue arise.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
9) Your rights
Some of the rights are complex, and not all details have been included below. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Under the new GDPR, you are entitled to:
Access the personal details we hold about you. This will be completed within 30 days of your request.
Correct the data we hold about you where it is incorrect, incomplete or out of date
Unsubscribe from specific direct marketing
Withdraw your consent to us holding your data at any time. (This does not include any data we are obliged to keep for administrative, legal, or security purposes.)
Be notified of any data breaches that may occur. In the very unlikely event that this happens, you will be informed as soon as possible.
Should you wish to obtain a copy of the data we hold about you or if you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter:
Data Protection Officer
Laura Jones
Espokes
Unit 4, Lawrence Hill Business Centre, Saxon Way, Wincanton, BA9 9RT
alternatively, email info@espokes.co.uk
Complaints
If for any reason you feel we have mishandled your data or are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO).
10) How we protect your data
To protect our users’ data we have site encryption and all members of staff are fully trained in data protection.