We are committed to protecting your privacy online.
We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.
Who are we?
The website is owned by Espokes and the data controller is Espokes. The data controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the "Act").
Personal data we may collect about you
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, address, date of birth, e-mail address, telephone and mobile phone numbers and payment card information.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
If you sign up to our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by emailing us firstname.lastname@example.org
We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by emailing us email@example.com
Furthermore your personal data will be used to
• administer your account with us;
• verify and carry out financial transactions in relation to payments you make online;
• improve the layout and/or content of the pages of our website and customise them for users;
• identify visitors to our website;
• carry out research on our users' demographics and tracking of sales data;
allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.
We may also monitor who accesses our website, for example we may automatically collect access information about you such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to assess and build a profile of our users. We use this information to:
• improve the layout and/or content of the pages of our website and customise them for users
A cookie is a small text file that is stored on your device.
Disclosure of your personal data
We may disclose your personal data:
• to other companies within our group
• if we sell our business to a third party
• to our agents and service providers (e.g. providers of web hosting or maintenance services)
• to Credit Referencing Agencies We may request information about you from third parties such as credit reference agencies. We will add this information to the information we currently hold about you to enable us to make decisions about your creditworthiness and/or to detect or prevent money laundering and fraud.
Where we make such a request we will inform you of this intention and explain whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file.
• in any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.
We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
We will use technical and organisational measures to safeguard your personal data, for example:
• we store your personal data on secure servers
• payment details are encrypted using SSL technology
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
If you have any queries or wish to try any of the ebikes, please contact us: