- INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by Espokes (“we”). Our main trading address is Unit 12, Hassocks Wood, Stroudley Road, Basingstoke, RG24 8UQ. You can contact us by e-mail at firstname.lastname@example.org by telephone on 01256 353465 or write to us at Unit 12, Hassocks Wood, Stroudley Road, Basingstoke, RG24 8UQ
- YOUR PERSONAL INFORMATION
- PRICE AND DELIVERY COSTS
The information displayed on this site relating to pricing is subject to change by us without notice.
Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
Any offer, promotion, code, special (“the Offer”) offered by Espokes (“We”) has the following Terms and Conditions:
The Offer runs for a finite period, as defined in the Offer Terms and Conditions below or on the coupon itself.
If no end date is defined on the advertisement, coupon or voucher then the time limit for the offer is a maximum of 30 days after the campaign started.
The Offer cannot be used in conjunction with any other offer or on any cycle to work scheme.
We reserve the right to exclude any person from participating in the Offer on reasonable grounds.
We reserve the right to end the Offer or to amend these terms and conditions at any time without prior notice.
The Offer is subject to availability.
Where applicable, the Offer will only continue while stocks last.
The Offer can only be redeemed once by the same customer/account holder within the period of validity (unless specifically overridden by an additional Term and Condition).
The Offer name may differ across our marketing material and as such, We;
Reserve the right to change the wording without prior notice.
Reserve the right to define which offer the wording is referring to.
By applying for an offer you are opting in to receive marketing material via email. You may unsubscribe at any time.
- AVAILABILITY AND DELIVERY
The information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We deliver within the United Kingdom.
Please contact us for additional postage charges if purchasing outside of Basingstoke and Wincanton.
Buyers outside the UK are reminded that the currency is GBP.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree on an alternative delivery date.
We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
We must receive payment in advance before your order can be processed and the goods can be dispatched unless we have agreed otherwise in advance in writing. Payment for goods can be made by one of the following payment methods
- Credit card (Your credit card will be charged following the submission of your order)
- Debit card (Your account will be charged following the submission of your order)
- RIGHT TO CANCEL
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within a 7 day ‘cooling off period” (excludes weekends and bank holidays) after receiving the goods. To exercise your right to cancel, you must inform us of your decision to cancel by post or e-mail using the contact details set out above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
You must send the goods back to Espokes, Unit 12, Hassocks Wood, Stroudley Road, Basingstoke, RG24 8UQ at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay.
It is the buyer’s responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier. We can also arrange the carriage back for you, but this is at a cost to yourselves. If the goods have not been returned within 21 days of cancellation we will take steps to recover the goods.
You will not have any right to cancel a purchase for the supply of any of the following goods: the supply of goods that are made to your specifications or are clearly personalised
- in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery
- if the goods become mixed inseparably (according to their nature) with other items after delivery
- REFUNDS POLICY
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 30 days after the day:
- you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
- we receive the goods you returned to us, where you are in receipt of the goods; or
- you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods. Without limiting your cancellation rights in Clause 7, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any product that is not what you ordered;
- Any product found to be faulty within the first 30 days of purchase will be exchanged for the same product, or spare component parts will be supplied, but these items cannot be refunded
If we are providing a refund we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund for defective goods.
Any online orders which need to be refunded will incur costs.
- CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price. If we do cancel your contract we will notify you by e-mail and will credit to your account any sum deducted by us from your credit or debit card as soon as possible.
- TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.
To the extent not prohibited by law, we accept no liability for any:
- a loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
- a loss which arises when we are not at fault or in breach of these Terms and Conditions; and · business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity, and other similar losses, as well as business interruption)
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) under Part I of the Consumer Protection Act 1987;
(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or
(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
- EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and the imposition of restrictions on imports or exports).
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.
No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. You may not assign or transfer your rights or obligations under our agreement unless we agree in writing.
We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.
- LAW AND JURISDICTION
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
We attempt to ensure the information available on the website at any time is accurate. However, we will not be held liable for errors or omissions. We endeavour to correct any errors and omissions as quickly as practicable after becoming aware or being notified.
Products, services, prices and offers are only valid at the time they are published on our website.
All images should be used only as a guide or representation of the item. Descriptive matter and specifications of goods and services are for the sole purpose of giving an approximate description.
We may change, suspend or discontinue any item or service on the website, without notice or liability.
We reserve the right to change the conditions from time to time, and your continued use of the website following such a change shall be deemed to be your acceptance of the change. It is your responsibility to check regularly to determine whether the Conditions have been changed.
You may not use the website for any of the following purposes:
- Distributing any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise
- Breaches any relevant laws, regulations or code of practice
- Gaining unauthorised access to other computer systems
- Interfering with any other persons use or enjoyment of the website
- Breaching any laws concerning the use of public telecommunications networks
- Interfering or disrupting networks or websites connected to the website
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.