We are an independent family run retailer. We care about each of our customers and dedicate our time and expertise into pairing the right bike to each person so it fulfils their needs and works with their lifestyle. Nothing makes us happier than seeing our customers whizzing about on their new purchase with a massive grin on their face.
We won’t be beaten on customer service. We are one of the very few ebike dealers in the area to even allow test riding in the rain. We also offer longer demo rides than most of our competitors, making sure you are happy before you purchase.
We will advise on any accessories you might need and will happily fit them to your new ebike.
Each ebike that leaves our shop is fully charged, checked and ready to ride away. Our ebike certified mechanic will have done a pre delivery inspection and test ride to make sure everything is in good working order.
We are Basingstoke and Wincanton’s only Bosch accredited eBike experts. We can provide you with assistance and check the health of your Bosch eBike system using diagnostic software, as well as downloading the latest updates available for your ebike.
After six weeks (or about 200 miles) everything on your new bike will have settled down, gear cables may have stretched and everything will have bedded down. We offer a FREE six week inspection to check everything is working okay and that cables haven’t stretched unduly.
With the best will in the world, sometimes things do go wrong, through no fault of your own, or in the event of an accident, or maybe you just can’t remember which button to press to switch the lights on. You can rest assured, if you buy from Espokes, we are always on hand to help you as best we can. Whether it is on the end of a phone, email or face to face.
Being independent is a great advantage. All the brands we stock, we have selected after extensive research of the ebike market. We have chosen ebikes which are good value for money, stylish and from suppliers who offer us great back up and support.
We stock everything from a folding ebike at £899 to an eMTB capable of mountain bike trails and everything in between.
We are also constantly watching the market, and checking out the latest ebikes and technology available.
All our ebikes come with a minimum two year warranty on frames, motor and battery.
Meet your team
With the passion of the outdoors and adventure Laura organises cycle tours of the local area making cycling fun; encouraging people to get out and about on their electric bikes whether for health and fitness or socially. She has her level one qualification in ride leadership and is a Breeze Champion.
Laura also deals with all our social media to keep you updated with what is happening within the cycle world. Join us on Facebook, Twitter, Pinterest and Instagram to see the latest, or sign up below to receive our newsletter
Lu is responsible for the day to day management of Espokes.
Having acquired her welcome host badge she will be able to give you information and advice to meet your specific needs providing you with an accessible and friendly service.
You will often find Lu on the Espokes stand at many events throughout the South and she is great at delivering effective and engaging presentations to clubs, organisations and businesses.
Lu also loves the outdoors and riding her ebike to assist Laura taking people out on the tours.
Howard runs the servicing, repairs and maintenance department. He is Cytech ebike qualified and Espokes is a certified dealer for Bosch, TranzX and Shimano Steps.
Howard has been in business many years and brings with him a vast amount of experience and invaluable knowledge.
Having always been a keen cyclist he has done extensive research into this rapidly growing market and is able to answer/advise on most things; if he doesn’t know the answer he will find out.